Help and Information Centre - All Versions

Article: Article: Article:

How to Fix PDF / Email Attachment Issues - Error (-30) (-20)

Back Print

After upgrading or updating Windows you may find saving as PDF, Email Attachments and Print Preview no longer works as expected and comes up with a not printer not activated -30 (or similar) error when you try and save as PDF.

To resolve this issue, follow the steps outlined below, trying both Method 1 and Method 2:

  • GA2 uses Amyuni Document Converter 400  (not compatible with Win 10 64-bit)
  • GA3 uses Amyuni Document Converter 450
  • GA4 uses Amyuni Document Converter 500


If you are experiencing similar issues on macOS, please see the bottom of this page for further information, titled "macOS - Issues with saving as PDF".


METHOD 1:



  1. Close down GA3 or GA4 completely.

  2. Open Windows Control Panel ( Click start and begin typing control panel)
    * not to be confused with settings on Windows 10

  3. Go into Devices and Printers

  4. Right click on PrinterSwitch PDF Printer

  5. Choose Remove Device

On startup of GA3/GA4 the PrinterSwitch PDF driver should automatically re-add itself and also remove itself when GA3/GA4 is closed down again.  Time will tell, but we are hoping this works around the issue of Microsoft Updating the drivers on a more permanent basis.

To test, open a document and choose Save as PDF.  
If this works, then email attachments will also work.
 

METHOD 2: If you are still experiencing issues after trying the above steps


If for some reason the above steps do not rectify the issue, you can also try the following additional methods to resolve the issue:


 
The above video shows the entire process as listed below.

  1. Open Windows Control Panel ( Click start and begin typing control panel)
    * not to be confused with settings on Windows 10

  2. Go into  Devices and Printers

  3. Right click on PrinterSwitch PDF Printer
    If it is no longer showing (due to step 1, see reinstalling below)

  4. Choose Printer Properties (usually 4th one down)
    * not to be confused with printer preferences or properties at the bottom

  5. Click the Advanced Tab

  6. Change Amyuni Document Converter 450 / 500 to another driver.
    *any in the available list, it does not matter which since this is only temporary.

  7. Click apply so the changes are saved.

  8. Finally change it back to the original Amyuni Document Converter 450 / 500

  9. Click apply again to save the changes.
To test, open a document and choose Save as PDF.  
If this works, then email attachments will also work.
 
The PDF Driver can also be reinstalled from the following location:

The PDF Drivers are included with the install of both GA3 and GA4 on Windows, these can be found in the following locations, depending on the version:

For GA4,

  • C:\Program Files\Garage Assistant GA4\PDF Driver
  • C:\Program Files (x86)\Garage Assistant GA4\PDF Driver

Double click on InstallSilent.bat to re-install.

Note, On some windows systems your explorer settings may have 'View > File name Extensions" disabled, in which case, it will only show as InstallSilent without the ".bat" extension.

For GA3

  • C:\Garage Assistant V3\Extensions\myFMbutler
  • C:\Garage Assistant V3 Server\Extensions\myFMbutler

Double click on Install.bat to re-install.

Note, On some windows systems your explorer settings may have 'View > File name Extensions" disabled, in which case, it will only show as Install without the ".bat" extension.

Why this happens and what you can do for the future.

Garage Assistant uses Amyuni PDF drivers, these are also updated automatically by Windows, therefore, this may happen again after a system update, especially on Windows 10.

If you continue to experience issues, follow these additional steps to prevent Windows from updating the Amyuni Drivers required by Garage Assistant. 

  1. Download a small program from Microsoft:   Download Here
  2. Once downloaded, choose to open/run.
  3. Once Opened, click on Show or hide updates, followed by Next

  4. A scan will be performed, once the scan completes, click on Hide updates
  5.  Select any occurrences of Amyuni Document Convertor and click Next.
  6. Finally, click on Close the troubleshooter.
This is completely reversible, should you need to revert back to allowing
Microsoft to update these drivers. 

 

macOS - Issues with saving as PDF.

On macOS Garage Assistant uses the built in PDF functionality of the operating system, unlike Windows.  However, for this to work a valid printer setup is required within Garage Assistant.

If you have changed or updated your printer, or if saving as PDF prints a copy instead, you may need to simply re-specify your printer, even if it is already setup.

  1. Go to File (top left) > Print Setup.
  2. Choose Preset No: Printer 1 (default)
  3. Choose your Printer
  4. Click Configure & Save, following the on screen instructions.
  5. Retry saving a PDF.

 


Tags: printer activated -20 -30 -40 PDF attachments email

Updated: 12/07/2017 with additional methods for resolving the issue.


Print Back to other articles