Help and Information Centre - GA3

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GA3 PDF issues following a Windows 10 Update:

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This issue is exclusive to old versions of our system, Garage Assistant GA3
Garage Assistant GA4 is unaffected.

PDF functionality, including Save as PDF, Print Preview and Email attachments are no longer working in Garage Assistant GA3 following the Windows 8 & Windows 10 update shown below:

July 9, 2019—KB4507469 (OS Build 17763.615)

https://support.microsoft.com/en-gb/help/4507469/windows-10-update-kb4507469


Whilst it is possible to uninstall this update from Microsoft and restore PDF functionality, this will only be temporary, since Windows 10 will immediately roll out the update again to your machine, so therefore this will not provide a solution to the problem.

We are unsure of the root cause, since this is not something we have changed, GA3's pdf functionality has been working previously through all prior builds of Windows 8/10, until this update.

We are still investigating this issue, however GA3 is our older software package and officially it is no longer supported and has been superseded by Garage Assistant GA4.  

 

There is currently no known resolution to this issue caused by the Windows 10 update.
At this time, we are unsure if Microsoft will correct this issue going forward.

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